High-Resolution ICP-MS

As part of my PhD research in Isotope Physics at a leading Austrian university, I have been investigating new methods for the ultra-trace analysis of Tc-99. The continuous and responsive support from the Nu Instruments team and their shared expertise, together with the excellent efficiency of the Nu TIMS system, has made this research enjoyable and successful. "

I really appreciate the access to, and responsiveness of, the technical and service specialists at Nu to quickly address any problems we run into during instrument operation. I also appreciate their willingness to engage in application support at a high level and to develop hardware and software to continuously improve the technology. "

We are very happy with our Nu Sapphire CRC-MC-ICP-MS. The dual-path design has allowed us to nimbly switch between applications with vs. without CRC methods. The software has enabled method development with novel sample introduction systems. Now just two years post-installation, we routinely perform isotopic measurements of several different elements from a wide variety of sample matrices. "

I was impressed by the technical expertise, responsiveness and professionalism of the Nu Instruments Service team. Every question was answered promptly and the guidance was always clear and practical. Owning a high-end HR-MC-ICPMS is a major investment, and having such reliable technical support gives great confidence. Thank you to the entire Service team. "

Our experience with Nu Instruments and the Vitesse ICP-TOF-MS has been extremely positive. As early adopters applying this technology to biological imaging, we inevitably encountered challenges associated with developing new methodologies and pushing the boundaries of an emerging field. Throughout this journey, Nu Instruments has been a genuine partner rather than simply an equipment supplier. Over several years, their applications and engineering teams have provided consistent, responsive, and knowledgeable support. What has stood out most is their commitment to solving scientific challenges and advancing applications, rather than focusing solely on the instrument itself. Their willingness to engage with complex problems, listen to user feedback, and work collaboratively on solutions has been invaluable. We look forward to continuing this partnership as the field develops further. "

Working with Nu instruments has been a consistently positive experience, from our initial exchange of ideas and possibilities all the way through the successful implementation in our analytical laboratories. Troubleshooting and communication has always been straightforward and low-barrier, creating a collegial and enjoyable working relationship that we truly appreciate. "

I have worked with various Nu Instruments/Ametek ICP-MS instruments (NuPlasma I, Nu Plasma II, Attom) over the past 23 years, and they have been a real pleasure to work with. They are extremely reliable, versatile, and user friendly. Users are instructed on how to conduct regularly scheduled preventative maintenance. The personnel in the client support/service department is truly amazing, and are extremely efficient and knowledgeable in helping to resolve the infrequent instrument issues remotely with the shortest downtime possible.. "

I've worked on the Astrum for 7 years now. It's a very robust instrument, very rarely breaks down and requires very little in the way of consumables. The service department at Nu are fantastic. Whenever we have any issues we can often have an engineer logged in remotely within the hour and I think the longest we've ever had to wait for an emergency site visit was 48 hours. They also took on board our feedback when developing the Nu CODAQ software so that it better suits our business needs. We couldn't ask for more. "

The Nu Instruments Astrum GDMS and accompanying CoDaq software are a pleasure to use. The design and functionality of this tool are robust yet simple. Having 29 years of GDMS experience, I rarely need to call for help, but when I do, Adam and James and the service team are eager to help. Terrific experience with the Astrum and Nu Instruments! "