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Nu Service: Expert Support & Solutions

Get Support

Find your fastest way to support with these options

Spare Parts

Order spares and consumables direct from Nu. Please include your instrument serial number.

Email Us

Contract Enquires

Get in touch to discuss which contract option is right for you.

Find Options

Protect your instrument

Browse our Service Plans for long-term protection, or view our Support Options for immediate, on-demand intervention and repairs.

Service & Maintenance Options

Get Skilled

The best equipment requires skilled operators. We provide comprehensive training options, ranging from on-site instruction at your facility to in-depth courses at our UK factory.

Training & Education

Find Parts

Order genuine Nu consumables or explore our hardware and software upgrade paths to unlock new analytical capabilities.

Spares & Upgrades

Relocation & Recycle

Nu instruments offers relocation and end of life recycling services. Whether an instrument is being moved to a new laboratory, transferred between facilities, or retired from service, our experienced team can provide support to ensure the process is carried out safely and efficiently.

Get in Touch

Find the right Maintenance & Service options

At Nu, our service agreements go beyond simple repairs:

Explore Service Contracts

Maximised Uptime: Allow us to take care of critical maintenance. Many contracts include a full annual preventative maintenance (PM) visit from an expert Nu engineer
Prioritised Support: Don’t wait in line. Contract customers receive priority scheduling for both remote support and on-site interventions
Fixed Operational Cost: Protect your lab budget from volatility. Our comprehensive plans cover all parts and labour costs
Optimize Performance: Regular maintenance and calibration ensures that your instrument continues to perform to factory specification